Our Company Policy

We understand that schedules change. However, to respect the time of our team and other customers, we require a minimum of 24 hours notice for any cancellation or rescheduling request.

• Cancellations made with 24+ hours notice — no charge, fully rescheduled at no cost.
• Cancellations made with less than 24 hours notice — a fee of 20% of the total booked service will be charged.
• No-shows without any notice will be subject to the same 20% cancellation fee.

As a mobile detailing service, weather conditions can occasionally affect our ability to perform services safely and effectively. In the event that an appointment must be rescheduled due to weather:

• The rescheduling will be handled entirely by Silva Auto Detailing at no charge to the customer.
• We will contact the customer as soon as possible to arrange a new appointment at their earliest convenience.
• No cancellation fees will apply for weather-related rescheduling.

Your satisfaction is our top priority. If you are not fully satisfied with the results of your service — whether something was missed, not cleaned to standard, or a service was not completed — we will return and make it right at no additional charge.

• Satisfaction claims must be submitted within 24 hours of the service being completed.
• Claims submitted after 24 hours may not be eligible for a complimentary return visit.
• We ask that customers inspect their vehicle at the time of completion and communicate any concerns before our technician leaves when possible.

We welcome all vehicles regardless of condition. However, certain situations may affect pricing or require additional steps before service begins:

• Excessive pet hair — vehicles with heavy pet hair accumulation are subject to an additional fee of $24.99 due to the extra time and effort required for removal.
• Extremely dirty or heavily soiled vehicles — if a vehicle's condition exceeds what was communicated at booking, we reserve the right to provide an updated quote in person after analyzing the vehicle's condition before proceeding.
• Customers will always be informed of any pricing adjustments before work begins — no surprises.

To protect both our customers and our business, Silva Auto Detailing documents the condition of every vehicle before service begins.

• Photos will be taken of the vehicle prior to any work being performed.
• Any pre-existing damage — including scratches, dents, chips, stains, or tears — will be pointed out to the customer before service begins.
• Silva Auto Detailing is not liable for any damage that was pre-existing and documented at the time of arrival.
• Customers are encouraged to disclose any known damage or sensitive areas of the vehicle before service begins.

We value your time and make punctuality a priority in every appointment.

• We strive to arrive within 30 minutes of the scheduled appointment time. In the event a prior appointment runs longer than expected, we will do our best to minimize any delays.
• If we are running behind schedule for any reason, the customer will be notified immediately with an updated arrival estimate.
• We ask that customers have the vehicle accessible and ready at the scheduled time to avoid delays.

Our maintenance plans are designed to keep your vehicle in top condition between visits. To ensure every client starts at the highest standard, the following requirement applies:

• To enroll in any maintenance plan — bi-weekly or monthly — your vehicle must have first received a full detail service performed by Silva Auto Detailing.
• This ensures your vehicle is thoroughly cleaned and properly conditioned before we begin maintaining it on a recurring basis.
• Vehicles that have not been fully detailed by us prior to enrollment will not qualify for a maintenance plan until the initial full detail has been completed.

As a mobile detailing service, we do utilize the customer's water and electricity to perform our services. We ask that the following be available and accessible at the time of the appointment:

• Access to an outdoor water spigot or hose connection — we bring our own hose and equipment.
• Access to a standard outdoor electrical outlet — we bring our own extension cords and tools.
• We make every effort to use these utilities responsibly and efficiently, keeping usage to a minimum while delivering the best possible results.
• If water or electricity is not available at the service location, please let us know prior to booking so we can make alternative arrangements.